Gaia Essences are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
28 Glebelands Road Tiverton Devon EX16 4EB United Kingdom
Phone: 01884 259130
Email: cathie [dot] gaiaessences@gmail [dot] com
Making A Purchase:
We accept UK and international online payments. All payments are processed securely through PayPal. Postage costs vary with the country in which the order is placed. Check out our postage costs, and get better value for money when you order more than one essence at time. Please note that postage charges are for UK first class post and for International standard airmail post only. A certificate of posting to confirm that orders have been posted is obtained, but all postage charges do not include any tracking service or anything for insurance against loss of the order in the post. Gaia Essences do not replace any orders lost in the post, unless postal insurance and extra money has been paid via Paypal. However, as a gesture of goodwill, Gaia Essences will replace lost orders that do not consist of more than two essences UK customers, or one essence for international customers. Please enquire about this if you require further assistance.
We deal with each order when it comes in, except at week-ends. Any order placed over the week-end will be posted out on Mondays. We will normally post your order to you within two - four business days. International orders are similarly posted by airmail within two - four business days. They normally take 1-2 days to reach their destination in the UK by first class mail. European orders take around 5 - 8 business days and International orders take around 10 - 14 business day, with the exception of Far Eastern, Japanese, Australian, South American and the African continent orders, which may take a little longer. These delivery times can only be estimates. Busy times of the year, out of the way address locations, postal, rail or airline strikes, or customs and excise delays may result in slower delivery times.
If your item is not in stock, we will endeavour to make it as soon as possible, and will let you know how long that will take.
There are currently no VAT/tax charges.
Credit Card Security:
When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. Credit card details are not saved.
If you need to contact us, please email firstname.lastname@example.org. Alternatively, you can call on 01884 259130 (International +44 01884 259130), or write to us at 28 Glebelands Road Tiverton Devon EX16 4EB United Kingdom
Gaia Essences does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party (Paypal) will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.